LLC "AEROKUZBASS"
Airport Hospitality
Novokuznetsk International Airport, keeping pace with innovative development, continuously improves the quality of its services and its customer focus.
The company's greatest asset is its people, both our customers, for whom we create and maintain a comfortable environment every day, and our employees, whose professionalism makes the journey from the entrance to the airport to boarding the aircraft easy, safe, and memorable.
Our Mission
We are the air gateway to a large industrial agglomeration and a unique tourist cluster, and we care about your comfort based on four principles of hospitable service:
We value time
- We standardize processes and reduce the time it takes for employees to complete each operation;
- We control the speed of pre-flight procedures;
- We are implementing measures aimed at improving the convenience of pre-flight procedures.
Changing with passengers
- We upd ated the interior and navigation of the existing passenger terminal;
- We renovated and updated the business lounge equipment and se t up a buffet-style food service;
- We provide free Wi-Fi.
We care about every passenger
- We have implemented service standards for employees, guaranteeing high quality service;
- We provide assistance to passengers with disabilities;
- We provide a mother-and-child room for departing and arriving passengers with children.
We value your feedback
We are improving our service based on passenger feedback:
- We are building a new passenger terminal for domestic and international flights, equipped with jet bridges;
- We've reconstructed the parking complex;
- We've increased the number of check-in, pre-flight security, and boarding counters;
- We're increasing the number of seats to make it easier for passengers to wait for their flights;
We conduct training for employees and organize internships at the country's best airports to ensure high-quality service.